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Frequently Asked Questions

Why should I register my Jiva Water Device?

Registering your device gives you access to exclusive benefits such as extended warranties, priority customer support, and special offers.
How do I register my Jiva Water Device?

To register your Jiva Water Device, simply visit our product registration page and fill out the form with your device details
Can I use my mobile number to register my device?

Yes, you can use your mobile number to register your device. This number will be the main point of contact for warranty and promotional communications
What if I own multiple devices? How can I register them?

If you own multiple devices, you have several options:

  • Register all devices with one phone number.

  • Register each device with a different name and number.

  • Register all devices under one name but with different numbers; messages will reach different numbers.
I bought a device as a gift for someone else. Can I still register it?

If you purchased a device as a gift, we recommend registering the device in the name and phone number of the intended recipient. This ensures they receive all registration benefits.
I'm an institutional buyer and have purchased numerous devices. How should I register them?

If you're an institutional buyer, you can register all devices under the institution's name and single point of contact (SPOC) number. Alternatively, if the devices have different users, register them under each user's name with the institution's name as a suffix for identification.
What if I bought devices and plan to distribute them to different users?

We recommend registering each device in the name and phone number of the intended user. This ensures that each user receives all registration benefits and communications related to their device.
I currently have only 1 device, but I plan to buy more in the future. Can I register them all under my name?

Yes, you can register any number of devices under your name and phone number. Simply ensure to provide accurate information for each device during registration.
I have an older device without a serial number. Can I still register it?

Yes, if your device doesn't have a serial number, please reach out to our support team via email at support@jivawater.com or WhatsApp at +91 9945949043 for assistance with registration or else you can also fill out the contact form and our customer executive will reach out to you at the earliest.
Is device registration mandatory?

While it's not mandatory, registering your device ensures you receive priority support and access to exclusive benefits.
How long does the registration process take?

The registration process is quick and straightforward, usually taking just a few minutes to complete filling out the form.
I’m facing issues in registering my device, what to do?

If you are facing issues in registering your device, you can reach out to our support team via email at support@jivawater.com or WhatsApp at +91 9945949043 for assistance. We also recommend you ensure that the details you filled in on the registration form are accurate.